Terms and conditions of use

 

 

GENERAL TERMS AND CONDITIONS OF SALE

 

OBJECT AND GENERALITIES

 

These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website www.lightsandwires.es (hereinafter "the Website"), of which Ledilux Lighting SLU (hereinafter THE COMPANY) with cif B54550355 and address at Pol.Ind. Canastell Calle I8 N3 03690 San Vicente del Rsapeig Alicante is the owner.

Through its site www.lightsandwires.es, THE COMPANY provides information about its products and offers the possibility of their acquisition. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of "Client", which they acquire by completing the registration form and following the steps that THE COMPANY subsequently communicates via email. The condition of Client implies adherence to the Conditions of Use, the version published at the time the Website is accessed.

 

In any case, there are pages of the Website accessible to individuals or legal entities that do not register or initiate a product purchase (hereinafter, "Users"). In this sense, the Users who access these parts of the Website agree to be subject to the terms and conditions set forth in these General Conditions, to the extent that this may be applicable to them.

 

THE COMPANY wants to let its Clients and Users know that it is aimed exclusively at a public over 18 years of age and that the territory in which it accepts and distributes orders is that of Spain (hereinafter, the "Territory"). If a user is interested in receiving an article outside the Territory, they should contact THE COMPANY through the form or by sending an email to info@lightsandwires.es, we will study their request and inform them about it.

 

CONTACT

 

For any type of doubt, query or suggestion, you can send us your comments by email to: info@lightsandwires.es

 

PRODUCT INFORMATION

 

The descriptions of the products displayed on the Website are made based on the information provided by the suppliers of www.lightsandwires.es However, the information given about each product, as well as the photographs or videos related to them and the names trademarks, trademarks or distinctive signs of any kind contained on the COMPANY's website are displayed at www.lightsandwires.es] for guidance.

 

PRICES

 

All the prices of the products that are indicated through the website include VAT / IGIC and other taxes that may correspond. However, these prices do not include the costs corresponding to the shipment of the products, which are detailed separately and must be accepted by the Customer.

AVAILABILITY

 

THE COMPANY informs the Client that the number of units available is kept up-to-date with the stocks in warehouse and the availability by our suppliers. In no case will THE COMPANY intentionally put more units up for sale than it has or the supplier has reserved for it.

THE COMPANY will do everything possible to please all its Clients in the demand for the products. However, on occasions, and due to causes difficult to control by THE COMPANY such as human errors or incidents in computer systems, it is possible that the quantity finally served by the supplier differs from the order made by THE COMPANY to satisfy the orders of the Clients.

In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order. The partial cancellation of the order due to lack of availability does not give the right to cancel the entire order. If, as a result of this cancellation, the customer wants to return the delivered product, they must follow the provisions of the Return section.

 

 

PAYMENT

 

The Customer agrees to pay at the time the order is placed. To the initial price that appears on the website for each of the products offered, the corresponding rates will be added to the relevant shipping costs. In any case, these rates will be previously communicated to the Client before formalizing the purchase itself.

The ticket or proof of purchase corresponding to the purchase order will be available and can be viewed at www.lightsandwires.es in the section "My account", "Orders".

The Customer must pay the amount corresponding to his order by payment by credit or debit card (Visa, Mastercard, Visa Electron and / or other similar cards), transfer, cash on delivery, PayPal or any of the other forms of payment that The Company makes available to you. The card with which the payment is made must have a Spanish bank or savings bank as the issuing financial institution.

The Client must notify THE COMPANY of any undue or fraudulent charge on the card used for purchases, by email or by telephone, in the shortest time possible so that THE COMPANY can carry out the appropriate procedures.

 

SECURITY

 

THE COMPANY has the highest commercially available security measures in the sector. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible for the Client's computer and that of the Website. In this way, using the SSL protocol guarantees:

That the Client is communicating his data to the server center of THE COMPANY and not to any other that tries to impersonate it.

That between the Client and the server center of THE COMPANY the data is transmitted encrypted, avoiding its possible reading or manipulation by third parties.

 

ORDER FORMALIZATION

 

Once the order is formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, THE COMPANY will always send an email to the CUSTOMER confirming the details of the purchase made.

 

CANCELLATION OF ORDERS

 

THE COMPANY will accept order cancellations when requested prior to its manufacture. To make the cancellation you must request it through the form "Customer Service" or by sending an e-mail to info@lightsandwires.es

DEADLINES, PLACE OF DELIVERY AND LOSS

 

I. Product delivery

 

THE COMPANY undertakes to deliver the product in perfect condition to the address indicated by the Client in the order form, and which in any case must be within the Territory. In order to optimize delivery, we thank the Customer for indicating an address where the order can be delivered within normal business hours.

THE COMPANY will not be responsible for errors caused in delivery when the delivery address entered by the Customer in the order form does not conform to reality or has been omitted.

THE COMPANY informs the Client that it is possible that the same order is divided into several deliveries.

 

II. Delivery term

 

www.lightsandwires.es offers its customers various shipping methods, price and speed of delivery. The client will be free to choose one or the other method, although lightsandwires.es will always notify its clients at the time of choosing the characteristics and particularities of each method.

Each delivery is considered made from the moment in which the transport company makes the product available to the Customer, which is materialized through the control system used by the transport company.

Once the order leaves our warehouses, an e-mail will be sent notifying you that your order has been accepted and is being shipped.

For security reasons, THE COMPANY will not send any order to post office boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

 

III. Delivery Data, Deliveries not made and Loss.

 

If at the time of delivery the Customer is absent, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. THE COMPANY contracts, as part of the courier delivery service, to carry out a series of follow-up actions, aimed at guaranteeing that the delivery occurs.

If after 7 business days after the delivery of the order, delivery has not been arranged, the Client must contact THE COMPANY. In the event that the Client does not proceed in this way, after 10 business days from the delivery of the order, it will be returned to our warehouses and the Client will be responsible for the shipping and return costs of the merchandise, as well as possible associated management fees.

If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually oscillate between one and three weeks.

 

IV. Diligence in delivery

 

The Customer must check the good condition of the package before the carrier that, on behalf of THE COMPANY, delivers the requested product, indicating on the delivery note any anomaly that may be detected in the packaging. If, later, once the product has been reviewed, the Client detects any incident such as blow, breakage, signs of having been opened or any damage caused to it by the shipment, the Client undertakes to notify THE COMPANY via email within the shortest period of time. possible time, before the next 24 hours from delivery. From that moment on, incidents of this type will not be dealt with (only parts under warranty).

 

RETURN

 

I. Return procedure

 

Only store products (not personalized) purchased from THE COMPANY may be returned and refunded, provided that the Customer communicates to THE COMPANY his intention to return the purchased product / s within a maximum period of 14 calendar days counted from the delivery date and that the rest of the conditions established in this section are met.

THE COMPANY will only accept returns that meet the following requirements:

Web products, never custom designs.

The product must be in the same state in which it was delivered and must retain its original packaging and labeling.

The shipment must be made using the same box in which it was received to protect the product.

A copy of the delivery note must be included in the package, where the returned products and the reason for the return are also marked.

In order to facilitate the return process for Clients and to be able to correctly monitor it, THE COMPANY establishes the sole return procedure established by THE COMPANY. If the reason for the return is attributable to THE COMPANY (the product is defective, not the one you had ordered, etc.), the amount of the return will be refunded.

To proceed with a return, the following steps must be followed:

Inform within 14 calendar days of receipt that the product wants to be returned. The information can be made via mail to info@lightsandwire.es

es.es or through the customer service form.

THE COMPANY will inform the customer of the address to which the product must be sent.

The customer must send it through a courier company of their choice. The return must be paid by the customer.

Inform the courier company used, date and time of the return.

The COMPANY does not accept returns of personalized products.

 

II. Refunds to the CLIENT

 

Returning the products will result in a refund equal to the cost of the returned products less the cost of the return service.

Returns and partial cancellations will result in partial refunds.

THE COMPANY will manage the return order under the same system that was used for payment within 7 days from the confirmation of arrival at the warehouse of the returned order. The application of the refund on the Customer's account or card will depend on the card and the issuing entity. The application period will be up to 7 days for debit cards and up to 30 days for credit cards.

WARRANTY OF THE PRODUCTS PURCHASED

THE COMPANY acts as a distributor of manufacturers who guarantee that the products that are presented for sale on the site www.lightsandwires.es work correctly and do not present defects or hidden defects that may make them dangerous or unsuitable for normal use.

The contractual guarantee offered is the one usually granted by the manufacturer. Once the Customer has received the product, they will have the instructions provided by the manufacturer in its box, sufficient for the correct use and installation of the product and all the information about the warranty. No Client may request a broader guarantee than that indicated there.

THE COMPANY will not be obliged to collect the damaged product and the Customer must contact the Manufacturer's After-Sales Service. In this sense, THE COMPANY will carry out actions aimed at providing Customers who request it with the contact details of said service and will provide them with enough information to present the pertinent claims.

The warranty will lose its validity in case of defects or deterioration caused by external factors, accidents, especially electrical accidents, wear, installation and use not in accordance with the manufacturer's instructions.

Products modified or repaired by the Customer or any other person not authorized by the Manufacturer are excluded from the guarantee. The guarantee will not be applicable to apparent defects and product conformity defects, for which any claim must be made by the Customer in question within 5 days of delivery of the products. The warranty will not cover products damaged by improper use.

INTELLECTUAL AND INDUSTRIAL PROPERTY

 

THE COMPANY holds all the rights to the content, design and source code of this website and, especially, with an enunciative but not limiting nature, to the photographs, images, texts, logos, designs, trademarks, trade names and data that are include on the Web.

Clients and Users are advised that such rights are protected by current Spanish and international legislation regarding intellectual and industrial property.

Likewise, and without prejudice to the foregoing, the content of this website is also considered a computer program, and therefore, all current Spanish and European Community regulations on the matter are also applicable.

The total or partial reproduction of this Website, or of any of its contents, without the express written permission of THE COMPANY is expressly prohibited.

Likewise, the copying, reproduction, adaptation, modification, distribution, commercialization, public communication and / or any other action that entails an infringement of current Spanish regulations and / or international regulations in the field of intellectual and / or industrial property, as well as the use of the contents of the Web if it is not with the express prior written authorization of THE COMPANY.

THE COMPANY informs that it does not grant any implicit license or authorization on intellectual and / or industrial property rights or on any other right or property related, directly or indirectly, to the contents included in the Web.

The use of the contents of the web domain is only authorized for informational and service purposes, provided that the source is cited or referred to, the user being solely responsible for the misuse of the same.

 

ACCESS AND STAY ON THE WEB. OUR CONTENTS

 

Clients and Users are fully responsible for their conduct, when accessing information on the Web, while browsing it, as well as after having accessed it.

As a consequence of the foregoing, Clients and Users are solely responsible to THE COMPANY and third parties for:

The consequences that may arise from a use, for illegal purposes or effects or contrary to this document, of any content on the Web, prepared or not by THE COMPANY, published or not officially under its name.

As well as the consequences that may arise from the use contrary to the content of this document and detrimental to the interests or rights of third parties, or that in any way may damage, disable or deteriorate the Web or its services or prevent the normal enjoyment by Other users.

THE COMPANY reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as deny access to the Web to Clients and Users who do wrong use of the contents and / or breach any of the conditions that appear in this document.

THE COMPANY informs that it does not guarantee:

That access to the Web and / or the linked Web sites is uninterrupted or error-free.

That the content or software that Clients and Users access through the Web or the linked Websites does not contain any errors, computer viruses or other elements in the contents that may cause alterations in their system or in electronic documents and files stored on your computer system or cause other damage.

The use of the information or content of this website or link websites that Clients and Users could make for their personal purposes.

The information contained in this Web page must be considered by Clients and Users as informative and guiding, both in relation to its purpose and its effects, which is why:

THE COMPANY does not guarantee the accuracy of the information contained in this Website and therefore does not assume any responsibility for any possible damages or inconveniences for Users that may be derived from any inaccuracies present on the Website.

OUR RESPONSIBILITY
 

THE COMPANY does not assume any derivative responsibility, by way of example but not limitation:

Of the use that Clients or Users may make of the materials on this Website or linked websites, whether prohibited or permitted, in violation of the intellectual and / or industrial property rights of the contents of the Website or third parties.

Of the eventual damages and losses to the Clients or Users caused by a normal or abnormal operation of the search tools, of the organization or the location of the contents and / or access to the Web and, in general, of the errors or problems that are generated in the development or instrumentation of the technical elements that the Web or a program provides to the User.

Of the contents of those pages that Clients or Users can access from links included in the Web, whether authorized or not.

Of the acts or omissions of third parties, regardless of whether these third parties could be linked to THE COMPANY through contractual means.

The access of minors to the content included in the Web, being the responsibility of their parents or guardians to exercise adequate control over the activity of children or minors in their care or to install any of the Internet use control tools with The purpose of avoiding (i) access to materials or content not suitable for minors, as well as (ii) sending personal data without the prior authorization of their parents or guardians.

Of the communications or dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the Web and / or link webs, nor will it be liable, therefore, for any damages and prejudices suffered Individual and / or collective Clients or Users as a result of said communications and / or dialogues.

 

THE COMPANY will not be liable in any case when:

 

Errors or delays in accessing the Website by the Customer when entering their data in the order form, the slowness or impossibility of receiving the order confirmation by the recipients or any anomaly that may arise when these incidents are due to problems in the Internet, causes of fortuitous event or force majeure and any other unforeseeable contingency beyond the good faith of THE COMPANY.

 

Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that it is not guaranteed that the services of the website are constantly operational.

 

Of the errors or damages produced to the website due to an inefficient use of the service and in bad faith by the Client.

 

Of the non-operation or problems in the email address provided by the Client for sending the order confirmation.

 

In any case, THE COMPANY undertakes to solve the problems that may arise and to offer all the necessary support to the Client to reach a quick and satisfactory solution to the incident.

 

Likewise, THE COMPANY has the right to carry out, during defined time intervals, promotional campaigns to promote the registration of new members in its service. THE COMPANY reserves the right to modify the conditions of application of the promotions, extend them by duly communicating it, or proceed to the exclusion of any of the participants of the promotion in the event of detecting any anomaly, abuse or unethical behavior in the participation of the same.

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